Your Questions, Answered

  • We proudly offer a selection of professional haircare to support healthy, beautiful hair at home. In line with Australian Consumer Law, we’re happy to provide a refund or exchange for any items that arrive faulty or damaged.

    As we’re unable to accept returns for change of mind purchases, we’re always here to help you find your perfect match ✨ If you’d like personalised guidance, we’d love to welcome you for a complimentary consultation—simply call the salon on 0411 485 649.

  • We ship your order the next business day so it gets on its way to you ASAP 💌 Delivery usually takes 2–6 business days depending on your location.

  • We don’t offer returns for change of mind 💛 Please choose carefully when ordering, and feel free to reach out if you have any questions before you purchase, we’re always happy to help!

  • We accept all major credit and debit cards, plus secure digital payments like Apple Pay and Google Pay via Stripe 💳✨

  • Absolutely 💕 You’re welcome to pick up your order in salon during our business hours. We’ll let you know as soon as it’s ready, so you can pop in at a time that suits you!

  • Once your order has been shipped, you’ll receive a confirmation email with your tracking link 📦✨ You can use this link anytime to follow your parcels journey right to your door!